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Most problems have a one-minute fix. Find yours below.
💸 My payment went through but my wallet is empty
Wait two minutes and refresh. Paystack sometimes takes a moment to confirm. Still nothing? Email us your Paystack reference and we will credit it.
⏳ The code is taking too long
Check your VPN matches the number's country, and that you typed the number with the right country code. If it still has not come, take the free replacement from your order.
🚫 The app says the number is not allowed
Some apps reject numbers that were used before. Take a free replacement, and pick an operator with a higher delivery rate.
🔁 I closed the page while waiting
Open your orders. Your number and countdown are still there, and the code will show when it arrives.
❌ I want to cancel
Open the order and cancel it before a code arrives. The money goes back to your wallet.
🤖 The Telegram bot is not replying
Send /start again. If it still does not answer, the bot may be updating. Try again in a few minutes.
🏠 I need the number for a long time
Use a rental instead of a verification number. Rentals receive many SMS for the period you choose.