Refund policy
No code, no charge. Most refunds happen automatically, before you even think to ask.
| What happened | What you get |
|---|---|
| The number was not available when you paid | Full refund, instantly and automatically |
| No code arrived before the timer ran out | Full refund to your wallet, automatically |
| No code yet, and you want to try again | A free replacement number, up to 2 per order |
| You cancelled before any code arrived | Refund to your wallet |
| A code was delivered | Order complete, not refundable |
| A rental failed to activate or renew | Full refund, automatically |
| A rental received an SMS | Not refundable |
| Code store files delivered | Not refundable, as files cannot be returned |
Where refunds go
Purchases paid from your wallet are refunded to your wallet. Payments made directly by card or transfer that fail at the moment of purchase are refunded to the original payment method through Paystack. Bank processing times then apply.
Unused wallet balance
Your wallet balance stays on your account for future purchases. If you want an unused top-up returned, contact us with your payment reference and we will review it.
What if my code never arrives?
When the timer on your order runs out without a code, the full amount goes back to your wallet automatically. You do not need to contact us.
Can I get a new number instead?
Yes. If no code arrives you can take a free replacement number on the same order, up to two times.
What if I received the code but the app rejected the number?
Once a code has been delivered to your number, the order is complete and is not refundable. You can still contact us and we will look at it.
Are rentals refundable?
If a rental cannot be activated or renewed, you are refunded automatically. Once a rental number has received an SMS, it is not refundable.
Something not right? Email pluggdng168@gmail.com with your order reference.